User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Sombrero Spins platform. They explain the relationship between you and us, set out your responsibilities when using the site, and explain how account controls, promotions, payments, and disputes are handled. By registering or playing you agree to follow these terms, and we reserve the right to enforce them to protect the platform and other players.

Account responsibilities

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. We may require identity verification and additional information to process transactions or to comply with safety checks. You must provide accurate details during registration and keep them up to date. If you suspect unauthorised access, contact support immediately through the site.

Eligibility requirements

Access to the platform is restricted to eligible users only. You must be permitted to gamble under applicable laws where you live and comply with any age or identity requirements. We may refuse registration, close accounts, or restrict access where eligibility cannot be confirmed or where use would breach these terms.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited behaviour includes creating multiple accounts to avoid limits, attempting to defraud promotions or payment processes, using automated tools to place bets, or engaging in collusive play. We monitor activity and may suspend or close accounts and void associated balances if we detect abuse, fraud, or activity that harms other users or the integrity of the platform.

General bonus and promotion rules

Promotions and bonuses are offered under specific rules that apply to each campaign. Bonus funds may carry wagering requirements, game contribution limits, maximum bet limits, and expiry periods. Only one bonus may be active on an account at a time unless a promotion states otherwise. We may withhold, cancel, or reclaim promotional funds and winnings where we suspect abuse, error, or non‑compliance with promotion rules.

Deposits and withdrawals

Payment options and limits are displayed in your cashier and may vary by account status and country. Deposits are usually credited instantly for supported methods. Withdrawals require verification and may be subject to processing checks. We reserve the right to apply reasonable limits, hold or reverse transactions where required, and to request additional documentation before completing a withdrawal.

Dispute resolution

If you have a complaint or dispute, contact customer support through the site and provide relevant details. We will review the matter and aim to resolve it promptly. If a resolution cannot be reached informally, further escalation routes will be set out by our support team. Any action we take will be consistent with these terms and aimed at a fair outcome for all parties.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified on the site or by message to your account. Continued use after updates indicates acceptance of the revised terms. It is your responsibility to review the terms regularly. For operational questions about SombreroSpins, consult the help pages or contact support via the site.